These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.
These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
To order goods over the telephone or on our website, you must accept delivery within the UK or Republic of Ireland, the European Union or the rest of the world. We reserve the right to cancel an order which we feel may pose a risk of fraud. All orders placed on our website or by telephone will be acknowledged electronically by e-mail.
Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail). We also reserve the right to cancel your order without informing you.
When deciding whether or not to accept your order we may use certain information about you, including any received from fraud detection checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged.
We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT at 20% (in the UK & EU) but exclusive of delivery charges which will be payable as indicated at the time the order is placed. Orders placed outside the EU do not include VAT.
From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative.
On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Prices that are reduced for sales and promotions are only valid for the specified period.
Your order is sent directly to our secure system for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this within 24 hours providing the goods are in stock.
During busy periods we offer no guarantee on dispatch times and delivery times.
You can track the progress of your order at any time by logging into My Account from the Home page on this website.
Express Delivery: Royal Mail Special Delivery by 1pm - Next working day (for orders placed before 2pm)
Shipping to Europe: Royal Mail International Tracked & Signed - 5-7 working days delivery
Shipping to rest of World: Royal Mail International Tracked & Signed - 5-14 working days delivery
For UK orders over £50, we offer FREE UK DELIVERY. For all orders under £50 delivery is charged at £3.99. All orders will be processed within 24 hours of receipt.
All UK orders will be sent by Royal Mail. All orders will be sent by Royal Mail Tracked 48, which is a 2-3 working day delivery from dispatch, unless express delivery is selected. Please enter your contact details at checkout for shipping and tracking notifications.
Next day delivery is available for in-stock items, for orders placed before 2pm. The cost for this is £9.99.
If you wish to cancel your order after it has been dispatched, you will need to return your order before you are refunded.
International orders from within Europe will be charged at £7.99. All European orders will be sent by Royal Mail International Tracked & Signed, which typically takes 5-7 working days to arrive from dispatch.
International orders from outside Europe (Rest Of World) will be charged at £14.99. All International (Rest Of World) orders will be sent by Royal Mail International Tracked & Signed, which typically takes 5-14 working days to arrive from dispatch.
We use Royal Mail to dispatch our orders. All items are insured so if they are lost in postal transit, your money is guaranteed at all times. If this is the case, we will file a claim for missing goods with Royal Mail and upon completion of the claim we will either re-send the goods or refund the full amount to your card. Please be aware this process can take up to 21 days, as we have to give Royal Mail sufficient time to search for your missing parcel.
We will only deliver goods to the address on the order to protect against fraud - however you can change your delivery address before completing your order if you wish to have your order delivered to your workplace or elsewhere.
All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.
On occasions goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
Returns in the UK are free.
41 Warwick Street
If you wish to return your order, we offer a refund or an exchange if it is sent back in brand new, resaleable condition (including all tags, packaging and boxes) within 30 days. This includes the box and any other packaging, which are considered part of the product.
Please complete the returns form included with your order, stating the reason for return and whether you require a refund or exchange. If you require an exchange, please provide details on the returns form. This form must be returned with the item(s) you are returning.
Please click here to go to Royal Mail, where you can generate your free returns label.
Refunds will be credited back to the original payment method used (card, paypal, google pay or amazon pay). If you paid using Pay Later with Klarna, your refund will be reflected in your Klarna statement, and the balance owed will be cleared.
Any refund or exchange will be issued once we have received the goods, in the original condition. The refund will be for the full amount of your order, including delivery costs.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded, at your request. If an item has been worn and developed a fault, we may request images of the item to verify the fault before authorising your return request.
International returns must be posted back to us at your own expense, using the address above.
This policy does not affect your statutory rights.
Sneaker Lab is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation 2018 (GDPR).
Sneaker Lab is the trading name of Dee Dee Retail Limited (UK company number 04457423).
Sneaker Lab collects your information on behalf of Dee Dee Retail Limited, for use by Dee Dee Retail Limited.
We do not pass your personal information on to third parties.
All transactions that you initiate with Dee Dee Retail Ltd. on this web site are confidential. Your name will not be added to any third party mailing lists. By opting in to marketing when placing an order, or subscribing to our newsletter, you are opting in to infrequent, promotional emails from Sneaker Lab only, but you can opt out of these at any time by clicking the unsubscribe link in any of these emails.
Please note, if you do not opt-in to marketing communications, we may still contact you via email or telephone regarding any order you place with us.
We may store name and address details you provide us, as well as your purchasing history, but we never store card details or any highly-sensitive information. All payments are collected by our payment providers (Shopify Payments, Shopify Pay, PayPal, Amazon Pay, Google Pay, Apple Pay and Pay Later with Klarna) and at no point do we ever have access to see the full card details.
The Data Protection Act & GDPR
Under the terms of the Data Protection Act 1998 and the EU General Data Protection Regulation 2018, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:
To process your online order.
To provide you with the most efficient possible service.
The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Sneaker Lab are carrying out (if you have selected to receive these emails/newsletters). You have the right to opt out of email marketing at any time.
Your data may be stored on our systems for 10 years, for the above purposes, or until you withdraw consent for us to process your data.
Right To Request Information & Withdrawal Of Consent
In line with GDPR, you have a right to request a copy of any personal data held by Sneaker Lab at any time, in order to check its accuracy. You also have the right to request removal of all data we hold for you on our systems. Please contact email@example.com should you wish to do this.
Changes To This Policy
We do have relationships with carefully-selected suppliers who may also set cookies during your visit:
- Google Maps. [Cookie name: NNID PREF]
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
Our VAT number is: 192750448
All correspondence must be in English.
Our usual opening hours are Monday to Friday 10am to 5pm.
Visit our retail store
41 Warwick Street
Our opening times
Monday - Saturday: 10am - 5.30pm
Sunday: 11am - 4pm